1. Missing or Incomplete Hours
- Keep the application installed and remain signed in.
- Confirm that the application reports the clock-in or clock-out as saved on the device.
- Reopen the application while a connection is available and allow time for transmission.
- If the record is still absent, capture a screenshot of the application and contact the manager of the participating organization.
Do not clock in or out a second time to force transmission. Doing so may create a duplicate record requiring correction. The original record remains on the device.
2. Sign-In
Sign-in begins in the application and completes in Civic Voice. If the sign-in link expires, return to the application and begin again. After account confirmation, the session resumes in the CVP Canvasser application.
Open Civic Voice3. Location Sharing
Location sharing is optional and does not affect paid time. It operates only while the user is clocked in, the shift permits sharing, sharing is enabled for the session, and the operating system has granted location permission. Power-saving modes and poor GPS reception may reduce update frequency.
Sharing begins at clock-in and ends at clock-out. Sharing cannot be paused during a shift, and the application provides no pause control. To stop sharing, change the location permission for the application in operating system settings. Timekeeping functions without location.
While sharing is active, a manager may view the user's recent position on a live map. Where the shift permits it, other workers on the same campaign who are clocked in and sharing may view it as well. The location trail from the shift is kept for 30 days. During that period, managers of the applicable campaign and administrators of the user's organization may review it, including after the shift has ended. The trail is deleted after 30 days. Other workers do not have access to the trail.
4. Schedules and Notifications
Refresh the schedule after reconnecting if a change is not shown. Notification categories are configured in the application. The application does not provide quiet hours; operating system notification settings may still suppress delivery, and both should be checked if a reminder was not received.
5. Expenses and Photographs
Receipts and expense details may remain on the device until a connection is available. Keep the application installed until the expense is reported as submitted. A photograph awaiting transmission does not affect a recorded clock time.
6. Account and Data Deletion
Removing the application from a device does not delete the account or associated work records. Request account and data deletion through the deletion request page. The request begins an identity and organization review, and certain records may need to be retained for legal or operational reasons.
Request account and data deletion7. Contact
Each participating organization administers its own workers, schedules, time review, reimbursements, and support contact. The contact details shown in the signed-in application are the fastest route for those matters. Account and organization access requests may also be initiated in the Civic Voice portal. Application support inquiries may be sent to hello@civicvoicepartners.com.